FREQUENTLY ASKED QUESTIONS

Everything you need to know

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How long does shipping take?

Domestic orders (Romania): 2-4 business days via Cargus/Sameday. International orders take 7-14 business days depending on destination. You will receive tracking at every step.

Is shipping free?

Yes! FREE shipping on all orders. No minimum purchase required.

Can I return or exchange an item?

Yes! You can return items within 14 days of delivery. Items must have original tags, be unworn and undamaged. Visit our Refund Policy or DM us on Instagram.

How do I find my size?

Each product page includes a size chart. If unsure, DM us on Instagram @vexoramaison with your measurements!

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay through secure checkout.

Do you have discount codes?

Yes! Subscribe to our newsletter and get 5% OFF. Use code @VEXORAMAISON-ON-IG at checkout. Follow us on Instagram for exclusive deals!

How can I track my order?

Visit our Track Your Order page and enter your order number for real-time updates.

How do I contact you?

Instagram DMs: @vexoramaison | Email: vexoramaison@gmail.com | WhatsApp: +40 748 460 032 | Contact page