FAQ

Frequently Asked Questions

Is shipping free?

Yes! FREE shipping on all orders. No minimum purchase required.

Can I return or exchange an item?

Yes! We offer a 14-day return policy. If you're not satisfied with your order, contact us to initiate a return or exchange. Items must be in original condition, unworn, and with tags attached.

How do I find my size?

Each product has a size guide in the description. If you're unsure, contact us on WhatsApp or Instagram with your measurements and we'll help you choose the perfect size!

What payment methods do you accept?

We accept: Bank cards (Visa, Mastercard), Cash on Delivery (COD), PayPal, and Bank Transfer.

Do you have discount codes?

Yes! Subscribe to our newsletter and receive an exclusive 5% OFF discount code via email. This code is strictly limited to newsletter subscribers only.

Tip: When you place an order, you'll be automatically subscribed to our newsletter and will receive exclusive deals and early access to new arrivals! Follow us on Instagram for more deals!

How can I track my order?

Once your order ships, you'll receive an email with the tracking number and link. You can check the status anytime on our Track Order page.

How do I contact you?

WhatsApp: +40 748 460 032 (fastest!)
Instagram DMs: @vexoramaison
Email: support@vexoramaison.com
Contact Page: Click here

How long does delivery take?

Delivery to Romania typically takes 7-14 business days. Depending on location and time of year, it may vary slightly. You'll receive an email with tracking when your order ships.

What is the quality of products?

All our products are premium 1:1 replicas, made with high-quality materials. We focus on details, stitching, and finishes to provide the best experience. Check our customer reviews for more details!

Need More Help?

Fastest response · Within minutes

+40 748 460 032